Lowongan Pekerjaan Software IT KANA makes every customer experience a good experience. A global leader in customer service solutions delivered on-premise or in the cloud, KANA lets organizations take complete control over customer service interactions, so they can take care of customers, while managing costs and reinforcing brand. By unifying and maintaining context for customer journeys across agent, web, social and mobile experiences, KANA solutions have reduced handling time, increased resolution rates and improved net promoter score (NPS) at more than 900 enterprises, including half of the Global 100 and more than 250 government agencies. KANA is based in Silicon Valley, California and has offices worldwide. www.kana.com
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Software Testing Engineer
Job Purpose:
Good understanding in Testing Methodologies
Define Testing Plan (including Test Scenario and Test Case) to ensure all of Software Requirements are fulfilled (Test Analyst)
Performing all of applicable testing types (user interface testing, functionality testing, performance testing, regression testing, unit testing, system testing, integration testing, etc.)
Performing Defect Management
Qualifications